Returns & Exchanges
Due to the perishable nature of our pasture-raised meats and farm products, we cannot accept physical returns; however, we are committed to ensuring your satisfaction through replacements or refunds for any quality issues.
Inspect Your Delivery
Please examine your order immediately upon arrival to ensure all perishable items are present and maintained at the correct temperature.
Document Issues
If you notice damage or quality concerns, take clear photographs of the product and the shipping label within 24 hours of delivery.
Contact Customer Care
Email our support team with your order number and photos to initiate a claim for a store credit, refund, or replacement shipment.
Resolution Process
Our team will review your request within 2 business days and notify you once your refund or replacement order has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing